Introduction and Scope

MindZyntix ("we," "our," or "us") takes your privacy seriously. This policy explains how we collect, use, store, and protect personal data when you interact with our educational services focused on mobile game performance optimization.

We operate from Slovenia and comply with the General Data Protection Regulation (GDPR) and relevant Slovenian legislation. This document applies to all users accessing our website, enrolling in our programs, or communicating with us through any channel.

Information We Collect

We gather different types of data depending on how you interact with us. Here's what we typically collect and why it matters:

Personal Identification Data

• Full name and preferred contact method
• Email address for course communications
• Phone number when you provide it (+386 format for local users)
• Physical address if you request printed materials
• Professional background details you share during enrollment

Technical and Usage Information

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Course progress and completion metrics

Learning and Performance Data

When you participate in our programs, we track your progress to personalize your experience. This includes assignment submissions, quiz results, project work, and participation in webinars or collaborative sessions.

How We Use Your Information

Your data serves specific purposes that directly support your learning experience and our ability to provide quality education services.

We don't sell your personal information to third parties. Period. We also avoid using your data for purposes unrelated to your education or our legitimate business operations.

Data Sharing and Third Parties

Sometimes we need to share limited information with trusted partners who help us deliver our services. Here's who might access your data and why:

Essential Service Providers

• Hosting companies that keep our platform running securely
• Payment processors handling financial transactions (we never store full credit card details)
• Email service providers managing course communications
• Analytics tools helping us understand site performance

Legal and Regulatory Situations

We might disclose information if required by Slovenian law, European regulations, or valid legal processes. This could include responding to court orders, protecting our legal rights, or preventing fraudulent activity.

Your Privacy Rights

Under GDPR and Slovenian law, you have substantial control over your personal information. Here's what you can request:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days. If you want to transfer your data to another service, we'll help make that happen.

Correction and Updates

Found something inaccurate? Let us know and we'll fix it promptly. You can also update most information directly through your account settings.

Deletion Rights

You can request deletion of your personal data, though we might need to retain certain information for legal or legitimate business reasons (like financial records or completed course certifications).

Processing Restrictions

In specific situations, you can ask us to limit how we use your data. For example, if you're contesting the accuracy of information or objecting to processing.

Withdrawal of Consent

When we process data based on your consent, you can withdraw that consent anytime. This won't affect the lawfulness of processing that happened before your withdrawal.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems monitoring network traffic
• Secure backup systems with encrypted storage
• Two-factor authentication for staff accessing sensitive systems

Organizational Measures

Access to personal data is restricted to employees who need it for their work. Our team receives regular privacy training, and we maintain strict confidentiality agreements. We also conduct background checks on personnel handling sensitive information.

Despite these precautions, no internet transmission is completely secure. We can't guarantee absolute security, but we continuously work to maintain industry-standard protections.

Data Retention Periods

We don't keep your data longer than necessary. Here's our general approach to retention:

After these periods expire, we securely delete or anonymize your data so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how people use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login sessions and security features
• Performance cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional cookies: Remember your preferences like language settings or video quality
• Analytics cookies: Collect aggregated data about site usage to inform improvements

You can control cookies through your browser settings, though disabling certain cookies might limit some site features. Most browsers allow you to refuse cookies or alert you when they're being sent.

International Data Transfers

While we're based in Slovenia (part of the EU), some of our service providers operate servers in other countries. When we transfer data outside the European Economic Area, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Providers certified under recognized privacy frameworks
• Additional security measures for sensitive information

We only work with partners who commit to GDPR-equivalent data protection standards.

Children's Privacy

Our services are designed for adults and professionals. We don't knowingly collect personal information from anyone under 16 years old without parental consent. If we discover we've inadvertently gathered data from a child, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@mindzyntix.com.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this document. We encourage you to review this policy periodically, especially before providing new personal information.

Supervisory Authority

If you're concerned about how we handle your data and aren't satisfied with our response, you have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec):